Vinted Members Express Frustration About Size Changes
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has revised its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers have taken to social media claiming that product pages now present a different size category than originally posted because of the remapping.
Vinted explained the updated approach better aligns with comparable marketplaces.
They have suggested members to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Updates
Earlier, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was formerly size 12 but currently displays as UK 16-18.
User Stories
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Another user, located in Scotland, said garments she listed featuring size 14 markings were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she said.
Necessary Adjustments
Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she said.
Service Background
The app has more than 100 million users, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time when a surprising modification within the service has received backlash: previously, the service retracted a modification regarding delivery choices following member complaints.
